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Maximize Uptime, Productivity & Efficiency with End-to-End Managed Services

Keep your tech running at
peak performance—without headaches or hassle

Your technology ecosystem demands constant attention, but your team needs to focus on core business objectives.

From staging to full installation, DecisionPoint Technologies’ team manages every step of deployment to ensure your devices, software, and systems run optimally—without delays or disruptions. It takes meticulous attention to detail to make sure every solution is configured correctly, meets all security requirements, and integrates with your existing infrastructure.

Our comprehensive managed services program handles it all, so you can focus on driving growth while we ensure your technology delivers maximum value:

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Comprehensive Setup

Comprehensive setup

Our experts manage the complete deployment lifecycle, from initial staging and configuration through on-site installation and testing. We coordinate all hardware, software, and infrastructure components.
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Minimal Disruption

Minimal disruption

Our proven deployment methodology and experienced technicians ensure smooth transitions with minimal impact to your operations. We plan, coordinate, and schedule around your business needs—and execute efficiently.
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Secure Integrations

Secure integrations

We implement robust security protocols and verify compliance at every step, ensuring new systems integrate safely with your infrastructure while meeting industry standards and regulatory requirements.

Complete device lifecycle management

Spare pool management

  • Advanced exchange: Get overnight replacements for defective devices, with same-day shipment for tickets received by 3 p.m., and overnight shipping for tickets received later.
  • Exchange upon notification: We’ll expedite a replacement device once we receive confirmation that a non-working device has shipped. Same-day shipment for tickets received by 3 p.m., and overnight shipping for tickets received later.
  • Repair and return: Our full-service repair program minimizes downtime. Submit a ticket via IntelliTrack® and we’ll send a label for your device, triage, reset, and reimage the unit. Leave coordinating with OEMs up to us.

Device management and security

  • MDM / UEM selection, standup and administration: Our engineers deploy and manage leading UEM/MDM platforms like SOTI, Workspace One, and Ivanti Avalanche. We handle everything from software licensing and installation to configuring security policies, user profiles, and application management—for both cloud and on-premises environments.

Proactive support and monitoring

Service Desk

Technical Service Desk / Incident and Change Management

Tier 1 Support: Basic remote troubleshooting for software, hardware, and network issues via phone/email. Includes diagnostics, RMA processing, and issue tracking through resolution.

Tier 2 Support: Advanced remote diagnostics and firmware updates, plus integration with third-party vendors to resolve complex issues across mobile devices, RFID systems, and wireless networks.

Maintenance

Preventive Maintenance

Mission-critical technologies deployed across widely distributed locations require regular monitoring and maintenance. Our team proactively schedules routine site visits throughout the year.

Network Monitoring

Managed Network Monitoring

Our network engineers design, deploy, and monitor complete LAN/WAN infrastructure, including wireless networks. We provide 24/7 monitoring with automated issue detection and expedited resolution to maximize network reliability and performance.

Moblie System Monitoring

Mobile Systems Monitoring

Continuously tracks device performance, battery health, connectivity status, and application issues across your mobile fleet. We automatically detect and resolve common problems while providing actionable data to minimize worker downtime and optimize device utilization.

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Equipment rentals & leasing

  • Equipment rentals: Access the latest handheld technology without capital investment through our nationwide rental program. We maintain a comprehensive inventory of Android-based mobile computers and data collection devices ideal for warehouses, distribution centers, retail operations, and special events.
  • DAAS / MAAS leasing: With flexible Device-as-a-Service (DaaS) and Mobility-as-a-Service (MaaS) leasing options, access the latest technology without the upfront costs. Get hassle-free device management, including hardware procurement, maintenance, and upgrades, so your team always has the tools they need to stay productive. Tailored plans and predictable costs make it simple to scale your device fleet as your business grows.

Connectivity

Our SmartSIM solution pairs any WAN-capable hardware that accepts a SIM card—mobile computers, tablets, cellular routers, IoT devices, and more—with the best available cellular network connectivity. No need to choose a carrier or worry about wireless signal strength; the SIM intelligently connects to the best coverage from AT&T, Verizon, T-Mobile, Cellular One, and Union in the U.S., and to other leading providers around the globe.

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Ready to Maximize Your
Technology Investment?

Let our managed services experts keep your systems running at peak performance—while you keep your focus on growing your business. Reach out today to talk to an expert.

Let's Get Started