Terms & Conditions

General Terms of Agreement: These Standard Terms & Conditions of Sale govern the sale of products purchased hereunder and prevail over any conflicting or inconsistent terms and conditions on any purchase order submitted by Buyer.

Entire Agreement: The terms and conditions contained herein constitute the entire agreement between the Buyer and DecisionPoint Technologies Inc hereinafter referred to as DPT and may only be amended in writing signed by both the Buyer and DPT. The buyer agrees to all the Terms & Conditions by accepting delivery of the products and/or services. Any claims for shortages must be made within five (5) business days of the delivery date.

Payment Terms; Taxes; Freight & Fees: Invoices are due and payable in accordance with the terms stated on the invoice, measured from the date of invoice. The Customer shall claim any exemption from tax at the time of purchase and shall provide proper documentation to support any such claim. Sales Tax within the United States of America(USA)is determined by the ship-to location. For shipments destined outside the USA, the Buyer is responsible for all customs duties, VAT, Taxes, Tariffs and any other trade related local charges. The terms of delivery are Cost, Insurance, and Freight (CIF) unless stated otherwise on the invoice. There is a twenty-five united states dollars ($25.00) service charge for any unpaid check or draft returned. Late payments are subject to the lesser of a two-percent (2%) monthly interest charge or the maximum amount permitted by the applicable law. If there is a non-payment of an invoice for more than sixty (60) days beyond the terms, the Customer will be responsible for all of DPT’s costs of collection, including any arbitration costs, court costs, filing fees, reasonable attorney’s fees and all other incidental legal fees.

Return Merchandise Authorization Policy (RMA): All returns must be authorized by DPT through the issuance of an RMA number. Return items will only be accepted within fifteen (15) calendar days from the original date of shipment. RMA approval is contingent upon product being returned one-hundred percent (100%) complete in its original packaging. All Incomplete returns shall be subject to a re-packaging fee (to be billed separately) or shall be refused all together. All customers are required to ship returns freight prepaid and shall reference the RMA number on the mailing label. All Returns may be subject to a Twenty percent (20)% restocking fee.

Software, Customized hardware, Labels, Ribbons, and Media are non-returnable.

Returns received after fifteen (15) days or without a valid RMA number may be refused and/or returned to the customer. Customer may be billed and liable for return freight charges.

The customer agrees to pay DPT for labor, transportation and for parts necessary to repair returned merchandise damaged at the customer’s risk by events such as: flood, fire, abuse, accident, neglect, power surge, or use of accessories not-conforming to the manufacturer's published specifications.

Equipment sold AS–IS is non-returnable and has no warranty, and is not represented to be in working condition. AS-IS equipment is neither tested electronically nor mechanically, nor cleaned, nor refurbished. AS-IS equipment shall not be returned.

Dispute Resolution Procedure: The Buyer and  DecisionPoint Technologies agree that any disputes in connection with this sale be settled by arbitration in the City of Baltimore, Maryland under the rules of the American Arbitration Association, by one arbitrator appointed according to the rules. The decision of the arbitrator is final any may be entered as judgment by any competent court of law.

Disclaimer Of Warranties: Unless expressly stated in writing by DPT, all warranties are direct from the manufacturer of the equipment and not from DPT. DPT makes no express or implied warranties to the customer, and specifically disclaims all implied warranties, including, but not limited to, the implied warranty of merchantability, any implied warranty against infringement, the implied warranty of fitness for a particular purpose and any other implied warranties arising from course of dealing or course of performance.

Limitation of Liability: 

In no event will DPT and its Affiliates (its subsidiaries, associated companies, or officers, directors, employees, assigns and licensors) be liable to the customer regardless of the form of claim or action, in an amount that exceeds the total fees paid to DPT by customer related to the sold product. In no event will DPT, and its Affiliates be liable to customer for special, consequential, exemplary, incidental, or indirect damages or costs, or loss of goodwill or profit in connection with the supply, use or performance of, or inability to use the products or services of DPT or in connection with any claim arising from this agreement, even if DPT and its Affiliates have been advised of the possibility of such damages or costs.

Limitation of Remedy: Customer’s sole and exclusive remedy in the event of a breach by DecisionPoint Technologies shall be to receive a repair or replacement of the product or service.

Severability: If any provision hereof is declared invalid, void or unenforceable by a court of competent jurisdiction, such provision shall be deemed ineffective and severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.